Dee999 Privacy Policy — Our commitment to protecting your information

Dee999 (dee999.my) takes the privacy of its Bangladesh members seriously. This Privacy Policy applies to the dee999 website, mobile app, and all related services. By creating an account or using dee999's services, you are considered to have agreed to this policy.

We believe privacy is a fundamental right. That is why dee999 only collects the information genuinely needed to deliver its services, ensure security, and meet legal obligations. Collecting data beyond what is necessary goes against dee999's principles.

This policy is built in line with international data protection standards. dee999 may update it at any time — members will be notified of any changes via app notification or email.

Dee999 collects three types of information — what you provide directly, data collected automatically during your use of the service, and documents required for identity verification.

What you provide directly:

• Mobile number — for account registration and OTP verification.
• Date of birth — for age verification (18+ is mandatory on dee999).
• Payment information — bKash, Nagad, or Rocket number for transactions.
• KYC documents — a copy of your national ID or passport (required for the first withdrawal only).
• Support messages — messages you send via live chat or email.

Automatically collected information:

• IP address and device information — for security and fraud prevention.
• Login time & browser information — for session security.
• App usage patterns — to improve service quality.
• Transaction history — for financial records and dispute resolution.

Every piece of information dee999 collects has a clear purpose behind it. No unnecessary data is gathered. dee999 uses your information for the following purposes:

• Account Management: Managing registration, login, password recovery, and account security.
• Payment Processing: Processing deposits, sending withdrawals, and maintaining records of financial transactions.
• Identity Verification (KYC): Meeting international obligations for age verification and anti-money laundering compliance.
• Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Service Improvement: Analyzing app and website performance to enhance the user experience.
• Customer Support: Resolving issues and providing support in Bengali.

Dee999 never sells your information. However, in certain specific circumstances, limited information may be shared with trusted partners:

• Payment Processor: Only the payment information necessary to process transactions via bKash, Nagad, or Rocket is shared.
• Licensing Authority: dee999's licensing regulatory authority may access aggregate data for routine audits.
• Law Enforcement: Where a valid court order or official government directive exists, dee999 is legally required to provide the relevant information.
• Technology Service Providers: Server hosting and security software providers — they supply technology services only and have no right to use your data.

In each of the above cases, dee999 ensures that all involved parties operate under strict confidentiality agreements and maintain the highest standards of data protection.

Dee999 uses cookies on its website and app. Cookies are small data files stored on your device that help improve the quality of our services. dee999 uses two types of cookies:

Optional cookies can be disabled from your browser settings. However, turning off essential cookies may prevent some dee999 services from functioning properly.

Dee999 uses a multi-layered security approach to protect your information. Rather than relying on a single method, dee999 applies three types of protection together — technical, administrative, and physical.

• SSL/TLS 1.3 Encryption: All data transmitted between dee999's servers and your device is secured with top-grade encryption. No third party can read it.
• Encrypted Database: Data stored on dee999's servers is kept in encrypted form. Even in the event of unauthorized server access, the data cannot be read.
• Two-Factor Authentication (2FA): OTP is required for login and critical account actions, preventing unauthorized access to your account.
• Restricted Access: dee999 staff can only access the data relevant to their specific role. No one has blanket access to the entire database.
• Regular Security Audits: Third-party cybersecurity experts regularly audit dee999's systems.
• Data Backup: All data is backed up on a regular basis to ensure nothing is lost in the event of an incident.

In the event of a data breach, dee999 will notify affected members within 72 hours in accordance with international standards and take immediate steps to resolve the issue.

As a dee999 member, you have several rights over your personal information. To exercise any of them, simply contact dee999 support.

Dee999 strictly does not serve anyone under the age of 18. All data collection, storage, and processing at dee999 is exclusively for adult members.

• Date of birth is verified at registration. Anyone under 18 will not be able to create an account.
• If any minor's data is submitted to dee999 and identified, that account and all associated data will be deleted immediately.
• If Parents Have Concerns support@dee999.my— Contacting dee999 will result in prompt action.

Dee999 believes that the first responsibility of a responsible gaming platform is to keep itself away from minors. This commitment is a core part of dee999's values.

Dee999 reviews this Privacy Policy annually. Updates may be made in response to legal changes, new technologies, or an expansion of services.

• For significant changes, members will be notified by email or in-app notification at least 7 days in advance.
• For minor edits, the "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of dee999 after any policy changes will be considered acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please reach out to dee999. dee999 is able to respond to all inquiries in Bengali.

If dee999 fails to protect a member's privacy and the member remains unsatisfied, the option to file a complaint with the international gaming licensing authority is always available.